How to Build a WhatsApp Chatbot Without Coding

Why Use a WhatsApp Chatbot?

Chatbots can handle customer queries 24/7, qualify leads, book appointments, and process orders — all without human intervention.

Getting Started

In Whatify, go to Automations → Create New → Select your trigger type (e.g., Keyword Match) → Open the Flow Builder.

Building Your First Flow

1. Add a Welcome Message step
2. Add Interactive Buttons (Product Info, Order Status, Talk to Agent)
3. Add condition branches based on button responses
4. Add relevant responses for each path
5. End with agent transfer for complex queries

Best Practices

Keep messages short, use buttons for navigation, always provide an option to talk to a human, and test thoroughly before activating.